Frequently Asked Questions
Everything you need to know about our writing instruments and services.
Where does Zebra Pen Canada ship to?
We currently offer shipping to all provinces and territories across Canada. Shipping rates and delivery times may vary based on your specific location and the shipping method selected at checkout.
What is your return policy for writing instruments?
We accept returns on unused products in their original packaging within 30 days of purchase. If you receive a defective item, please contact our customer service team immediately for a replacement or refund.
Are your pens refillable?
Many of our popular series, including the Steel and Sarasa lines, are designed to be refillable. You can find compatible ink refills in various colors and point sizes directly on our website.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer bulk discounts for corporate or educational orders?
Yes, we provide special pricing for large volume orders. Please reach out to our sales department through the contact form with your quantity requirements for a custom quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.